June 2020 Club Prophet European COVID-Themed Newsletter
Club Prophet European COVID-Themed Newsletter
With the increased focus on a "contactless" golf course environment and working from home when possible, technology implementation is more critical now than ever before.
Club Prophet has compiled our list of recommended products and features for you to learn more about so your staff can stay safe, your customer processes can become more automated, and you can maintain (or increase) your revenue.
We included some extra items at the bottom of this newsletter for those operators that get through the initial "Best Features to Implement" list.
The Best Features to Implement Immediately Are:
Reporting and System Access from home - If you want to work from home when possible, off-site access to Club Prophet, key files, and computers should be considered. Automate reports through Club Prophet to reduce your need to be on-site or move your database to our cloud solution and have access to the software from anywhere.
iPad-based Mobile Solution - If your clubhouse is closed, your operation will need to be mobile and implement CPS Air, Club Prophet's native iOS-based solution. Run a slimmed down version of the software anywhere at any time.
Online Reservations - Double check your online reservations (or get it going) so that it is easy-to-find on your website or mobile app, the phone system points people to online booking, pricing is accurate, and the system looks correct on mobile devices.
CP is connected to GolfGo – The online bookings engine from the NGF and NVG. Contact us today to get connected.
Prepay Online Booking – allow golfers to prepay their bookings online.
Email Confirmations and Reminders - Your email confirmations and email reminders should be turned on and updated with verbiage that explains your new policies to all arriving customers.
Digital Receipts - Paper receipts should be replaced with digital receipts, which requires the customer's email address to be entered into the system.
Online Billing - Use online billing to avoid paper checks and in-person credit card payments. Consider adding a credit card convenience fee to lessen the burden of non-swiped online credit card charges.
Timekeeper - Rather than the entire staff touching one computer, deploy the Club Prophet Timekeeper on the web and allow your staff members to clock in and out using their own device.
For more information, or to get these features implemented, contact our Support Team today!
Additional Items to Maximize Your Technology Infrastructure:
Here are some maintenance items that we see frequently that customers often overlook; each requiring only a small-time investment to address:
Windows Updates on PCs - Get them applied right away. This is very easy to do and takes just a little time. Remember to do it on EVERY computer on your network.
Upgrade All Windows 7 Computers to Windows 10 - This takes some time but needs done. Windows 7 is out of life and should be updated across your network.
Test/Update Your File Backup System - If you house your own server, where are your backups stored? What would happen if your server died? Test your plan to be back online for all files, not just Club Prophet.
Club Prophet Software Version - Do you have our latest and greatest release? Let's get you updated and show you our new features. The updates are free and you will find new features that help you better operate your facility.
Virus Scans, Malware scans, Disk Cleanup, and Disk Defragmenter
These are all simple tasks to keep those PCs humming. Now is a great time to get hardware upgrades (although many suppliers are not shipping, it might be a good idea to inventory your equipment). Things like:
Networking Equipment - New routers and firmware upgrade
Internet Speed - Increasing your bandwidth is sometimes as easy as asking your ISP
Other Hardware - Receipt printers, bar code printers, cash drawers, bar code scanners, kitchen printers or displays
If all the above are in good shape, congratulations!
If you need anything at any time, or feel behind the curve when it comes to your technology implementation, call us, email us, or chat with us on Support. We are here to help you to adjust to the “new normal” and to have the best season possible.
Most of the golf courses in the world are opening up again and are adjusting to the new normal. We are doing everything we can to help all golf courses implementing the necessary changes. This is resulting in the highest number of support calls ever in the history of Club Prophet. Although everyone in the company is working extra hours and all departments are assisting the support department by working on support tickets, we apologize that it might take longer to get your support questions answered as you are used to be. If you have a high priority support request, please let us know and we prioritize accordingly.
Jim Weatherell – Managing Director
Joep Herrmann – Account Manager
Anthony Pariano - Support Specialist
Ben DiYanni – Support supervisor
Ryan Bauer – Support Specialist
Zack Rodgers – Support Specialist
PO Box 521, Oakmont, PA 15139
(800) 793-1872 www.clubprophetsystems.com