Club Prophet Bulletin - Scheduled Credit Card Updates and Down Time
SCHEDULED MAINTENANCE AND DOWN TIME WITH CREDIT CARD SERVERS
Club Prophet Customers,
On Monday, October 19th starting at 2:00AM Eastern Time the Club Prophet credit card servers will undergo a scheduled security-related update. We hope to have the updates finished and server back in operation by 7:00AM Eastern Time. These updates are necessary as the Covid-19 pandemic has increased credit card payments at an unprecedented rate. We will continue to add resources, servers, upgrades, and technology to our PCI-Certified ecosystem that improve speed and reliability for our golf course partners.
During this time on Monday morning, any customer using the Credit Card Module (CCM), Shift4, Payroc, or TSYS will intermittently be unable to accept credit card payments, both locally and online. This process will address security updates and bug patches, keeping our customers in the most secure environment possible. We chose this specific time to minimize any disruption to your normal business operations.
Please share this information with your Monday morning staff so they do not call our support phone number if they experience an error related to swiping and processing credit cards during this time. We will send another email once the update completes on Monday morning. Thank you for your patience!
- Club Prophet Technical Support
PO Box 521, Oakmont, PA 15139
(800) 793-1872 www.clubprophetsystems.com