Club Prophet Bulletin - Scheduled Maintenance and Down Time
SCHEDULED MAINTENANCE AND DOWN TIME WITH CREDIT CARD SERVERS
Club Prophet Customers,
On Monday, August 24th starting at 5:00AM Eastern Time, the Club Prophet credit card servers will undergo a scheduled update that should last until 7:00AM Eastern Time (roughly two hours).
During this time, any customer using the Credit Card Module (CCM), Shift4, Payroc, or TSYS will intermittently be unable to accept credit card payments, both locally and online. This process will address security updates and bug patches, keeping our customers in the most secure environment possible. We chose this specific time to minimize any disruption to your normal business operations.
Please share this information with your Monday morning staff so they do not call our support phone number if they experience an error related to swiping and processing credit cards. We will send another email once the update completes on Monday morning. Thank you for your patience!
- Club Prophet Technical Support
PO Box 521, Oakmont, PA 15139
(800) 793-1872 www.clubprophetsystems.com