We know you have much to take care of and are likely bombarded with company emails, so we will be brief in our update to you regarding your core technology system.
Here is what Club Prophet is doing in regard to the COVID-19 pandemic:
Expanded Commitment to Our Customers – As you stay open, we stay open. We will continue to have our normal support hours and normal support methods to service the industry that we all love and depend on. Phone, email, and support chat are all available to you, and we believe it will stay this way for the foreseeable future.
Expanded Work-From-Home for All Club Prophet Employees – Our company has been an early adopter of the work-from-home methodology, and it has now been extended to our entire workforce. You will not notice a change in your service as this remote infrastructure has been part of our routine over the last few years. However, we do ask for your continued patience should you experience longer hold times during these next few weeks.
Expanded Solutions for Our Customers – While we encourage you to exercise routine maintenance on computers and especially shared touch screens/iPads, we are increasing our technology efforts for customer-facing touchless credit card terminals (which are available today), and Customer Precheck-In (available in Beta and for a reduced cost). Solutions that help mitigate the risk of transmission and promote golfers servicing themselves can be a helpful strategy to potentially stay open during these turbulent times.
If there is anything we can do in the meantime, please don’t hesitate to reach out. Your success is our success, and together we will get through this unprecedented period.
Tom & Rick Robshaw
PO Box 521, Oakmont, PA 15139
(800) 793-1872 www.clubprophetsystems.com