November 2021 - Club Prophet Newsletter

During this season of rest and reflection, we want to thank all of our customers for their support during these busy times. Our goal is to deliver the best product and best support in the industry, and we work hard every day to make that happen. If you have any questions or concerns, please don’t hesitate to contact us at any time, and we appreciate your business! A few updates from Club Prophet…

Surcharging Rolling Out: Calling for Volunteers

For the past two years, we have been working on a credit card feature set for Payroc clients that can help reduce credit card processing fees by 70-80%. The concept is called “Surcharging” and it legally allows you to pass credit card fees for non-debit cards back on to the customer when they pay with their Rewards-type card (think airline miles or cash-back cards). The technology recognizes the difference between debit cards, which cannot be surcharged, and rewards-type cards, that can. So instead of you and your business incurring those fees, they will be added to the end of the transaction for the golfer to pay directly. Other industries have rolled this option out to their business’ clients, and we are proud to be the first golf solution to bring this option to market. Be one of the first facilities to deploy the option and save money on their credit card processing; email sales@clubprophet.com to learn more. 


Credit Card Improvements Being Rolled Out

While on the topic of credit card technology, the last 90 days have had many behind-the-scenes improvements made to our credit card platform. These improvements will increase uptime, reliability, speed, and overall performance when it comes to processing credit cards. Additionally, we are in the final stage of testing our new Credit Card Module, which will come with many enhancements PLUS automatic redundant servers for even more protection against service interruption. The dramatic rise in golf activity plus the severe reduction of cash-based payments has increased the reliance on these solutions, and we continue to do everything we can to make the Club Prophet solution the most reliable, robust, and secure system in the industry. 

End of Life for Windows 7, Plan Your Updates Now

As many of you enter into your off-season, upgrading any legacy hardware should be on your list of winter tasks. Please audit all machines to ensure that the Windows 7 operating system is not in place at your facility. Microsoft marked that platform “End-of-Life” early in 2020 and no longer provides technical support, software updates, or security fixes, therefore Club Prophet can longer support that Operating System. We are still testing Windows 11 environments and will have a separate announcement when the Club Prophet software, and all associated peripherals (printers, scanners, etc.) are ready for the Windows 11 environment.

 

Hardware Supply Issues; Stay Ahead for 2022

With many courses operating under the “only what I need/use” philosophy, we’re asking all operators to think about contingency plans with their key hardware and order additional items to avoid supply-chain issues in the heat of the season. We have already seen longer delivery windows and limited inventory with things like intelligent printers, credit card readers, iPad readers, etc. so please take stock of what is most critical to you, and perhaps order additional hardware as a backup for your business. Hardware can be ordered by contacting the Sales Team at any time.

Linked2Pay Integration Allows Quick and Efficient Payments

Did you know that Club Prophet has the ability for you to collect customer dues and monthly bills on a regular basis via ACH (Automated Clearing House) just like many other monthly bills? With our integration to Linked2Pay, your customers can link their checking account directly to their Club Prophet account and have their bill automatically paid, while you collect your money faster and cheaper than other methods. ACH is an easy way to enhance the security of sensitive data, streamline your office process, and greatly lower your cost of collecting customer dues and monthly bills. The best part is that this payment processing method is already integrated for batch payments in Club Prophet software. Contact sales@clubprophet.com to activate this service today. 

We want to thank you for your business and please let us know if you need anything at any time!

 

Sincerely,

 

Tom and Rick Robshaw

 

 

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